Worked on generating Leads from US market for Mark down Optimisation Solutions for Large Retailers. Sucessfully generated new leads. Also was responsible for whole Sales Process

Typical work activities include: understanding customers' diverse, specific business needs and applying product knowledge to meet those needs; ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes, and then documenting them; identifying and developing new business through networking, and courtesy and follow-up calls; cold-calling in order to create interest in products and services and generate new business leads and arrange meetings; identifying opportunities for further sales and new areas for development through detailed research of the specific industry/market; preparing and delivering customer presentations, and demonstrations of the software, articulately and confidently; marketing and promoting a portfolio of products by writing and designing sales literature, and through attending industry events; maintaining awareness and keeping abreast of constantly changing software, hardware systems and peripherals; developing effective sales plans utilising sales methodology; providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale; handling hardware or software problems and faults and referring on to specialist technical colleagues; assisting customers to maximise their use of the hardware or software in order to support the success and growth of their business; responding to tender documents, writing proposals, reports and supporting literature; managing your own diary in order to organise and prioritise daily and weekly goals; contributing to team or progress meetings to update and inform colleagues.

1. My duty is to generate leads in the Enterprise Mobility a VoIP space from the International market and would also be responsible for conversions in both the voice and non-voice based space. 2. Generate Database, Make Cold Calls and make email campaigns. 3. Generate Leads in Managed Mobile Messaging Services and Managed Help Desk Services in domestic Market. 4. Grow Relationship and strengthen customer relations thereby generating more repeat business. 5. Initiated discussions with companies. 6. Create a strong database of all Enterprise Mobility, VoIP and Enterprise Company. 7. Run Campaigns for the Targeted Market. 8. Design and executed strategic marketing and promotional plan that achieved exceptional market penetration and resulted in exceeding projected attendance goals. 9. Abreast with the latest developments, new inventions, domain knowledge and technology in the specific field.

As a Technical Support Engineer was responsible for the repair and maintenance of Computers, Laptops, LCDs, Printer, Scanners, and other related equipment. I was also required to provide preventive maintenance, technical support and on-site services as required. Other responsibilities was also include :- • Identifies problems, troubleshoots and provides advice to support clients. • Responds to inquiries and requests for support with the client's computer systems or PC's. • Installs PC's and related hardware and software. Investigates hardware and software problems. Performs system hardware and software communication connection repairs. Performs diagnostic testing. • Analyzes, plans, designs, and installs new computer systems and reviews, monitors and upgrades existing computer systems. Determines user specifications for hardware and software. • Analyzes business needs and new technology and makes recommendations. • Customer Technical Support and IT Help Desk.