-Setting-up, developing and managing of a group of departments dealing with logistics, after sales and quality activities with a strict business plan comprising strategic planning, international business development, marketing, corporate communications, sales and customer support achieved by well organized teamwork. -Managing of export-import operations, production planning& MRP, domestic procurement, shipping, warehousing, stock control and production configuration at headquarters, ensuring smooth and efficient operation of supply chain processes. (Logistics) -Managing of spare parts, dealer development & management, aftermarket sales, development & marketing, service support, channel development, service & warranty operations, training and documentation, equipment rental and second hand activities. (After-Sales) -Managing operations dealing with quality assurance and quality control systems, ensuring the products and services provided are maintaining quality demands adaptation to customer expectations by management systems such as ISO 9000, ISO 14001, ISO 18001 and philosophies such as Total Quality Management, and methodologies such as Continuous Improvement. (Quality) -Studying on new factory feasibility, capacity planning, operation management, production technology & equipment optimization activities and lay-out optimize and design as a member of new factory design &feasibility team of GENPOWER Factory II. (186.000m2, 42.000m2 closed area) in PhD level.

Management of a team for servicing dealer development, service support, aftermarket marketing and development in TEMSA Bus and Truck Business Unit belonging to SABANCI group. Management of feedback flow from field service and customer complaints to suppliers and production and be a part of vehicle development team. Management of a team for warranty administration& handling of dealer claims; claim submission to suppliers. Apply programs on technical support, develop and audit of dealers/distributors. TEMSA is a company owned by SABANCI Group which is mainly producing light trucks, midi-coaches, buses and coaches for brand of Mitsubishi and TEMSA, exporting to his dealers/distributors in 41 countries mainly in Europe. Commercial vehicles after sales team located in ADANA, TURKEY, have nearly 80 service centers through out Turkey and more than 100 servicing dealers/distributors worldwide.

Managing of a 5-member team for dealer management & development, documentation, training, warranty & customer support, customer surveying at HIDROMEK After Sales Services Department, reporting to After-sales Manager. -Management of a team for warranty administration& handling of dealer claims; claim submission to suppliers. -Auditing, giving technical support, training to dealers; feedback of customer complaints to suppliers & production. -Participating in product development team to design or new products or services or improve existing ones. -Participating in aftermarket business development team that was developing & executing sales/marketing strategies, business plans; identifying target markets & customers, conducting business activities to support capture of new and secure existing business opportunities. -Promoted from service engineer to dealer support & warranty manager overseeing cost-reduction studies, hard-work, excellent communication with dealers and customers, 24 by 7 support to dealers, customers & sales department, thus saving the company more than %73 of warranty costs, dealer network sales volume doubled in a year. HIDROMEK, one of the TOP 500 companies in Turkey (Rank: 186 @ 2007), is mainly producing construction machines such as backhoe loaders, excavators and loaders and exporting to 50 countries. It was a former exclusive distributor of KOBELCO excavators, importer of hydraulic breakers of brands TOKU, DAEMO, LIFTON and crane PALFINGER.12 regional offices, 65 domestic and 85 dealers worldwide.