• Responsible for performing prompt and efficient processing of payment instructions utilizing the Scotiabank in-house system payment module while ensuring payments have sufficient information to reach its’ intended destination • Maintaining efficiency and accuracy in the operation by ensuring all payments are processed before the various cutoff times • Ensuring all payment orders received are authentic and pre-authorized according to procedures • Reviewing payments to make sure that all pertinent information is included and that the message is consistent with the required format by the various wire services as well as routing payments received with incomplete or improper instructions to be serviced or cancelled •Reformatting payments received electronically via systems SWIFT, LVTS, CHIPS or FED

• Managed to increase the percentage of STP payments to over 90% by following up on clients instructions that were missing SWIFT Codes or IBAN’s • Corrected an error with value dates of USD/CAD payments outside North/South America to be paid same day value instead of next day which resulted in increasing customer satisfaction, quicker and better service for our clients • Organize, delegate and monitor the daily workflow to optimize departmental efficiency and provide exemplary customer service • Ensure all customer service issues are addressed and resolved in a diligent and timely manner • Evaluate department workflow, controls and recommend and implement new procedures • Responsible for departmental documentation, including training manual • Responsible for employee supervision, training, retention, coaching and development • Responsible for ensuring proper adherence to applicable regulatory compliance guidelines • Manage the integration of new wire transfers technologies • Assist with the daily workflow in case of heavy work load or staff shortage

• Supervised, trained and developed staff to achieve highest levels of customer service and satisfaction in a highly challenging environment • Led the integration of activities among diverse departments to optimize inter-departmental efficiencies • Responsibilities also included: o Monitoring ledger accounts and ensuring immediate settlement of outstanding amounts o Approving transactions o Administering accounts payable and payrolls o Verifying and approving Swift messages o Verifying customer signatures on personal checks and transfer documents o Handling payrolls o Authorizing payments, debit and credit tickets, withdrawals, deposits and foreign exchange deals o Managing and resolving problems and conflicts at work

• Enhanced profitability for both the bank and the customer through faster turn around of check collections • Contributed to increased bank profitability of 5% ($25 Million) • Collected checks drawn on other financial institutions in favor of our customers • Created and maintained credit reports for our customers

• Customer Service o Offering advice and helping customers with their daily financial transactions o Resolving customer issues and complaints • Issuing Bank drafts and certified checks • Performing internal transfers between customer accounts • Performing external transfers to other banks by telex and Swift messages • Issuing customer advices

• Training graduate students on the use of statistical, mathematical and demographic computer packages • Helped staff members in performing research in statistical consultations • Managed and setup lab PC’S