Work with Sales and Marketing as SME for services. Lead migration of project/programs within back office. Ensure KPI attainment is consistent. Process improvement initiatives.

"Provider of customized outsource solutions for Financial Services, Healthcare, Technology, Telecommunications."

Supplier Relations Manager for outsource/offshore operations - within one (1) year, LandAmerica had a full PMO for global operations & moved from single Supplier to Multi allowing for risk mitigation and business continuity. Results were a minimum of 25% reduction in operating cost and moved fixed costs to variable. Managed a team of over 700 FTE globally providing full operations support for all verticals - BPO, ITO, KPO. Managed implementations from viability study, migration to steady state including MSA/SOW negotiations, SLA's and all related operations management functions. Management of all customer and supplier requirements and issue resolution in a challenging internal/external client, multi vendor environment. Full cycle reporting.

Created position. Developed and managed shared services group with a staff of 100+ FTE providing oversight and support ensuring compliance and customer service excellence for division. Creation and management of a negotiable instrument/check control system to track and manage lender tax payments equalling over 1 billion per year. Initial point of contact for sales group as SME and RFP responder for all products and services within this division. Managed a team of Research and Control Analysts balancing multi-million dollar general ledgers, tax refunds, return payments and wires. Team also handled all collections/receivables and all claims for division. Call Center oversight. Oversight of multi-million dollar P&L for three (3) cost centers. Managed internal audit function and reporting for division. Efforts resulted in a six figure reduction in operating costs and increased employee productivity and ownership of processes. Provided SOX, GLB and other pertinent training.

Led the creation, development of curriculum with numerous SME’s and was Lead Facilitator for a full service training and development program catering to over 1,000 FTE both full-time, remote and seasonal. An intense two (2) week course upon hire for all team members regardless of experience and rank, providing overviews of Real Estate Industry, Mortgage Industry and financial services arena. Courses included a historical review of the corporation and all company products and services as well our mission statement and guiding principles. Post course exam administered and results provided to employee and manager for review and career pathing opportunities. Point of conact for all client presentations, operations and facilities tours and direct interaction with Sales and Marketing as SME. This became mandatory for all new hires regardless of experience or corporate rank and resulted in a 5+% reduction in first year turnover within the programs first full year roll out

"First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; property data and automated title plant records and images; home warranty products; property and casualty insurance; and banking, trust and investment advisory services.

First American serves homebuyers and sellers, real estate professionals, loan originators and servicers, commercial property professionals, homebuilders and others involved in residential and commercial property transactions with products and services specific to their needs.

With experience dating back to 1889, First American offers its services through direct operations and a network of qualified agents across the United States as well as internationally."

Enjoyed management of three (3) large, national lender teams servicing multi million loan portfolios on a national level. This included tax reporting, payments, audit and account reconciliation. Managed Call Center operations for each lender using scripts, predetermined business rules and sound judgement. Received highest marks on customer service surveys. Worked directly with Sales and Marketing groups as SME for products and services offered. I was involved in ensuring process review was end-to-end and appropriate action was taken within specific cost structures. Provided all on site client tours and led presentations at the executive level from an operations perspective in concert with sales teams. Ensured expenses were in line with P&L expectations. Management of daily reporting, quarterly steering committee reviews with management at the most senior level including financial position and strategic planning.

"First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; property data and automated title plant records and images; home warranty products; property and casualty insurance; and banking, trust and investment advisory services.

First American serves homebuyers and sellers, real estate professionals, loan originators and servicers, commercial property professionals, homebuilders and others involved in residential and commercial property transactions with products and services specific to their needs.

With experience dating back to 1889, First American offers its services through direct operations and a network of qualified agents across the United States as well as internationally."

Full range customer support and project management for all clients from regional lenders through mega-lenders regarding pool sales to FANNIE, FREDDIE, GINNIE as well as Lender-to-Lender. In concert with IT, created a mortgage assignment and document system used as a full document repository and a tracking tool ensuring recordation and return of documents throughout the U.S. Assembled and managed projects nationally for due diligence and client specific requirements for onsite pool transfer audits. In addition, managed and maintained a database of all UCC and County specific recording requirements to ensure all documents met criterion prior to release. Managed a staff of twelve (12) providing document custodial services to all clients.

"First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; property data and automated title plant records and images; home warranty products; property and casualty insurance; and banking, trust and investment advisory services.

First American serves homebuyers and sellers, real estate professionals, loan originators and servicers, commercial property professionals, homebuilders and others involved in residential and commercial property transactions with products and services specific to their needs.

With experience dating back to 1889, First American offers its services through direct operations and a network of qualified agents across the United States as well as internationally."